Review the terms governing the use of the Smart Dispatch fleet web manager, iOS driver app, Android driver app, and our privacy practices.
Last Updated: August 16, 2026 · Effective Date: August 16, 2026
These Terms of Use (“Terms”) are a binding agreement between you and Smart Dispatch LLC, a Delaware limited liability company (“Smart Dispatch,” “we,” “us”), and govern (a) your access to and use of the public website at www.smartdispatcher.io (the “Site”) and (b) the Smart Dispatch platform, including the dispatch web manager, the Smart Dispatch driver applications for iOS and Android, and associated APIs, integrations, and support services (collectively with the Site, the “Services”). You accept these Terms by clicking or tapping an “I agree” or similar control presented together with a conspicuous link to these Terms, by creating an account, by executing an order form that references these Terms. With respect to the Site only, these Terms govern your use of the Site to the extent permitted by applicable law; however, the arbitration agreement, class-action waiver, and jury-trial waiver in Section 14 apply to you only if you have affirmatively accepted these Terms (for example, by clicking or tapping an “I agree” control, creating an account, or executing an order form). If you accept on behalf of a company or other legal entity, you represent and warrant that you have authority to bind that entity, and “you” refers to that entity. PLEASE READ SECTION 14 CAREFULLY: THESE TERMS CONTAIN AN ARBITRATION AGREEMENT AND A CLASS ACTION AND JURY TRIAL WAIVER THAT AFFECT YOUR LEGAL RIGHTS, TOGETHER WITH A 30-DAY RIGHT TO OPT OUT. If you do not agree to these Terms, do not access or use the Services.
“You accept these rules by clicking “I agree,” creating an account, or signing an order form — and if you accept for a company you confirm you can bind it. Just browsing the website does not put you into arbitration: Section 14’s arbitration agreement and class-action waiver apply only if you affirmatively accepted these terms, and even then there is a 30-day opt-out.”
Smart Dispatch provides an AI-assisted dispatch platform for the heavy machinery and equipment rental industry. The Services include (a) the Site, which provides marketing information and a demo-request contact form; (b) the dispatch web manager, a web application through which authorized customer personnel schedule, assign, and monitor equipment deliveries, pickups, and service jobs; (c) the Smart Dispatch driver applications for iOS and Android, which provide drivers with assigned trips, job photo capture, electronic signatures, notes, and status updates, and which may collect location information as described in our Privacy Policy; (d) APIs and integrations with customer-selected systems such as ERP, telematics, mapping, and payment providers; and (e) AI-assisted features that generate dispatch, routing, scheduling, and predictive maintenance recommendations. Features vary by subscription plan and platform, and we may enhance, add, or retire particular features as the Services evolve, subject to Section 12.
“Smart Dispatch is a marketing website plus a dispatch platform: a web manager for dispatchers, driver apps for iOS and Android, integrations with your other systems, and AI features that suggest routes, schedules, and maintenance actions.”
The Services are intended for business use by organizations in the equipment rental and related industries and are not directed to children or intended for personal, family, or household use. You may create an account or use the platform only if you (a) are at least 18 years of age; (b) act on behalf of a business, government, or other organization and represent that your use is not primarily for personal, family, or household purposes; and (c) provide accurate, current, and complete registration information and keep it updated. You are responsible for (i) maintaining the confidentiality of credentials issued to you or your personnel, (ii) all activity occurring under your accounts, and (iii) promptly notifying us at support@smartdispatcher.io of any suspected unauthorized access. Accounts may not be shared with, sold, or transferred to any third party. We may suspend accounts that we reasonably believe are compromised or are being used in violation of these Terms, subject to the notice provisions of Section 13.
“You must be 18 or older and using Smart Dispatch for a business. Keep your login credentials secret, keep your account information accurate, and tell us right away if you think an account has been compromised.”
Subject to these Terms, you may access and use the Services for your internal business purposes in compliance with applicable law. You must not, and must not permit any user or third party to: (a) violate any applicable law, regulation, or third-party right, including privacy, employment, and motor carrier safety laws; (b) reverse engineer, decompile, scrape, crawl, or copy the Services or attempt to derive source code, models, or non-public data, except to the extent such a restriction is prohibited by applicable law; (c) probe, disrupt, overload, or circumvent security or access controls, or introduce malware or other harmful code; (d) submit false, misleading, or infringing content, or send spam or automated submissions through the Site’s forms; (e) resell, sublicense, or provide the Services to third parties as a service bureau without our written agreement; (f) use the Services to build a competing product or publish benchmarks of the Services without our consent; or (g) use the Services to locate, track, or monitor any individual without a lawful basis or to harass or harm any person. We may investigate suspected violations and cooperate with law enforcement where legally required.
“Use Smart Dispatch for your own business operations and follow the law. Don’t hack, scrape, resell, spam, or use the platform to track people without a lawful basis.”
The Services include AI-assisted features that generate dispatch assignments, routing suggestions, estimated arrival times, utilization insights, and predictive maintenance indicators (“AI Outputs”). AI Outputs are probabilistic operational aids, not professional advice or autonomous commands: (a) you must maintain qualified human oversight over dispatch decisions, equipment operation, and driver safety, and you remain solely responsible for accepting, rejecting, or modifying AI Outputs and for the configurations, business rules, data quality, and integrations you supply; (b) AI Outputs do not replace your compliance with traffic, hours-of-service, occupational safety, or equipment-operation requirements; and (c) if you deploy the driver applications to your workforce, you, as the employer or contracting party, are responsible for providing all legally required notices and obtaining all legally required consents from drivers before enabling location tracking, including background location collected while a driver is on duty, and for configuring tracking consistent with applicable employment and privacy law. We may improve our models using data only as described in Section 7 and the Privacy Policy.
“Our AI suggests routes, schedules, and maintenance flags, but a human on your team stays in charge of — and responsible for — the decisions. If you roll the driver app out to your drivers, it is your job to give the notices and obtain the consents the law requires for location tracking.”
The Services depend on and interoperate with third-party services, including (a) infrastructure and hosting providers (e.g., Vercel), (b) transactional email delivery providers (e.g., Resend), and (c) customer-selected integrations such as ERP, telematics, mapping, and payment providers that you connect to your account. Third-party services are governed by their own terms and privacy policies, and we are not responsible for their acts, omissions, availability, or data practices. When you enable an integration, you represent that you have the right to grant Smart Dispatch access to the connected system, and you authorize us to exchange data with it on your behalf as necessary to provide the Services. We do not warrant that any third-party service will remain available or compatible, and we may modify or discontinue an integration if the third party changes or withdraws its interface, subject to Section 12.
“Smart Dispatch runs on and connects to other companies’ services — hosting, email delivery, mapping, and your ERP or telematics systems. Those services have their own terms, and you are responsible for having the rights to connect the systems you plug in.”
As between the parties, (a) Smart Dispatch and its licensors own all right, title, and interest in and to the Services, including software, models, interfaces, designs, documentation, and trademarks, and grant you a limited, non-exclusive, non-transferable license to use the Services during your subscription solely for your internal business purposes; (b) you retain all ownership of the data, content, and materials that you or your users submit to or generate through the Services, including fleet telemetry, job records, photos, electronic signatures, and notes (“Customer Data”); and (c) you grant Smart Dispatch a worldwide, non-exclusive, royalty-free license to host, process, transmit, and display Customer Data solely to provide, secure, and support the Services — and to improve them using aggregated or de-identified data as described in the Privacy Policy — and as otherwise permitted by the Privacy Policy or your written instructions. Smart Dispatch may create and use data that has been aggregated or de-identified so that it does not identify you or any individual, including to improve dispatch and AI models, provided that we do not attempt to re-identify such data and do not sell personal data. No rights are granted except as expressly stated in these Terms.
“We own the Smart Dispatch software; you own your data. You give us permission to process your data to run and improve the service, and we may use anonymized, aggregated statistics — but we never sell personal data.”
Paid platform subscriptions are governed by the applicable order form and this Section. (a) Fees are billed in advance for each subscription period at the prices stated in your order form, and applicable taxes (other than taxes on our income) are your responsibility. (b) Subscriptions renew for successive periods of the same length unless either party gives notice of non-renewal before the renewal date; before each renewal of an annual subscription we will send a renewal reminder within the advance-notice window required by applicable automatic-renewal law, and where such law requires an online cancellation method or other disclosures we will provide them — cancelling will be no more difficult than enrolling. (c) Except where a refund is required by applicable law, fees are non-refundable, and cancellation stops future charges but does not retroactively refund the current period. (d) Undisputed amounts more than 30 days past due may accrue interest at the lower of 1.5% per month or the maximum rate permitted by applicable law, and we may suspend the platform for continued non-payment only after written notice and a reasonable opportunity to cure. (e) Fee increases take effect only upon renewal and only after advance notice as described in Section 12.
“Subscriptions are billed in advance and renew automatically, and we will send the renewal reminders and provide the easy cancellation options your state’s law requires. Fees are not refundable except where the law says otherwise, and long-overdue invoices can accrue modest interest.”
THE SERVICES, INCLUDING ALL AI OUTPUTS, ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SMART DISPATCH DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. WITHOUT LIMITING THE FOREGOING, SMART DISPATCH DOES NOT WARRANT THAT (A) AI-GENERATED ROUTING, DISPATCH, OR SCHEDULING RECOMMENDATIONS, ESTIMATED ARRIVAL TIMES, OR PREDICTIVE MAINTENANCE INDICATORS WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PARTICULAR JOB; (B) GPS, TELEMATICS, MAPPING, OR OTHER THIRD-PARTY DATA WILL BE AVAILABLE OR CORRECT; OR (C) THE SERVICES WILL MEET YOUR REQUIREMENTS. SOME JURISDICTIONS, INCLUDING MARYLAND AND THE DISTRICT OF COLUMBIA IN CONSUMER TRANSACTIONS, DO NOT PERMIT THE EXCLUSION OF IMPLIED WARRANTIES OR THE LIMITATION OF REMEDIES FOR THEIR BREACH, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. FOR NEW JERSEY RESIDENTS, THIS SECTION APPLIES ONLY TO THE FULLEST EXTENT PERMITTED BY NEW JERSEY LAW.
“The service comes as-is: we cannot promise that AI route suggestions, ETAs, or maintenance predictions will always be right, so treat them as helpful estimates. Some places, like Maryland and DC, give consumers warranty rights that these disclaimers cannot take away.”
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW: (A) NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) SMART DISPATCH’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS ($100) OR THE FEES YOU PAID TO SMART DISPATCH FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. THIS SECTION DOES NOT LIMIT LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, FOR GROSS NEGLIGENCE, FRAUD, OR WILLFUL MISCONDUCT, OR FOR ANY OTHER LIABILITY THAT CANNOT LAWFULLY BE LIMITED. FOR NEW JERSEY RESIDENTS: THIS SECTION IS INTENDED TO APPLY ONLY TO THE FULLEST EXTENT PERMITTED BY NEW JERSEY LAW, AND IT DOES NOT LIMIT OR WAIVE YOUR RIGHTS UNDER THE NEW JERSEY CONSUMER FRAUD ACT, ANY LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, OR ANY CLAIM FOR PUNITIVE DAMAGES THAT NEW JERSEY LAW DOES NOT PERMIT US TO LIMIT.
“Our liability is capped at the greater of $100 or what you paid us in the previous 12 months, and neither side owes the other for indirect losses like lost profits. The cap never applies where the law forbids it — for example, it does not limit New Jersey Consumer Fraud Act rights or injury caused by our negligence.”
If you use the platform under a business account, you will defend, indemnify, and hold harmless Smart Dispatch and its members, managers, officers, employees, and agents from and against third-party claims, and resulting damages, penalties, and reasonable attorneys’ fees, to the extent arising from (a) Customer Data or your instructions, configurations, or integrations; (b) your or your users’ violation of these Terms or of applicable law, including any failure to provide legally required notices to, or obtain legally required consents from, drivers or other individuals whose location or personal information is collected at your direction; or (c) your equipment operations, workplace practices, or disputes with your drivers, employees, contractors, or customers. We will give you prompt written notice of any indemnified claim, and you may not settle a claim that imposes obligations on us without our written consent. This Section does not apply to individuals browsing the Site as consumers, and it does not require indemnification to the extent a claim results from our own breach of these Terms, negligence, or willful misconduct.
“If your company’s use of the platform — your data, your configurations, or missing driver consents — gets us sued by someone else, your company covers our defense. This applies to business customers only, never to casual website visitors, and never to claims caused by our own misconduct.”
We may update the Services and these Terms as our product, legal obligations, and business evolve. (a) We may modify, add, or retire features, provided that if a change materially reduces the core functionality of a paid subscription during its term, you may terminate the affected subscription and receive a pro-rata refund of prepaid, unused fees. (b) If we revise these Terms, we will post the revised version with a new effective date and maintain an archive of prior versions; for material changes — including changes to fees, dispute resolution, or arbitration — we will provide at least 30 days’ advance notice by email or by prominent notice in the Services before the change takes effect and, where required for the change to be enforceable, will ask you to affirmatively accept the revised Terms. (c) Material changes will not apply retroactively, and price changes for paid subscriptions take effect no earlier than your next renewal. If you do not agree to a revised version, you must stop using the Services before its effective date, and for paid subscriptions you may decline renewal. Continued use after the effective date of a change of which you received notice constitutes acceptance.
“We can update the product and these terms, but for meaningful changes — especially fees or arbitration — we will give at least 30 days’ notice and, where the law requires it, ask you to accept again. Changes never apply retroactively.”
(a) You may stop using the Site at any time, and platform customers may terminate subscriptions as provided in their order form or, absent one, by written notice effective at the end of the current subscription period. (b) Either party may terminate these Terms for material breach if the breach is not cured within 30 days after written notice describing it; we may suspend or terminate access immediately, with notice as soon as reasonably practicable, only where reasonably necessary to address a security risk, unlawful use, non-payment continuing after the cure period in Section 8, or repeated or egregious violations of Section 4. (c) Upon termination, your license to the platform ends and, upon request made within 30 days, we will make Customer Data available for export in a commonly used format before deleting it in the ordinary course as described in the Privacy Policy. (d) Sections addressing intellectual property, payment obligations accrued before termination, disclaimers, limitation of liability, indemnification, and dispute resolution survive termination of these Terms.
“You can cancel; we can end an account for a breach that is not fixed within 30 days of written notice, and we act faster only for genuine security or legal problems. After termination you get a 30-day window to export your data.”
These Terms are governed by the laws of the State of Delaware, excluding conflict-of-laws rules; this arbitration agreement involves interstate commerce and is governed by the Federal Arbitration Act. Except for (a) claims eligible for small claims court in your home jurisdiction and (b) court actions for injunctive relief concerning intellectual property or unauthorized access, any dispute arising out of or relating to the Services or these Terms will be resolved by binding individual arbitration administered by the American Arbitration Association — under its Commercial Arbitration Rules seated in Wilmington, Delaware for business customers, and under its Consumer Arbitration Rules, with hearings by videoconference or in your home county and with Smart Dispatch paying arbitration fees above the consumer filing fee, for individuals. YOU AND SMART DISPATCH EACH GIVE UP THE RIGHT TO SUE IN COURT, THE RIGHT TO A TRIAL BY JURY, AND THE RIGHT TO PARTICIPATE IN A CLASS OR REPRESENTATIVE ACTION; DISPUTES WILL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY. You may opt out of this arbitration agreement, without penalty, by emailing support@smartdispatcher.io within 30 days of first accepting these Terms. If the class waiver is held unenforceable as to a claim, this arbitration agreement is void as to that claim, which may proceed in court; the remainder of these Terms survives. For business customers, claims must be commenced within one (1) year of accrual. This one-year period does not apply to individuals using the Services as consumers, or to any claim under a statute whose limitations period may not be contractually shortened — including claims under the New Jersey Consumer Fraud Act (which carries a six-year period) and the District of Columbia Consumer Protection Procedures Act (which carries a three-year period) — and in each such case the statutory limitations period applies. Nothing in this Section deprives a consumer of mandatory protections of the law of the consumer’s home state.
“Delaware law applies, and disputes go to individual AAA arbitration instead of court — but small claims court is always available, and you can opt out of arbitration entirely by emailing us within 30 days of accepting. Individuals arbitrate by video or in their home county, and your state’s mandatory consumer protections still apply. The one-year deadline for bringing claims applies to business customers only — consumers keep their full statutory deadlines, such as six years under New Jersey’s Consumer Fraud Act and three years under DC’s consumer-protection law.”
The driver applications are distributed through the Apple App Store and Google Play, and additional terms apply: (a) these Terms are between you and Smart Dispatch only — not Apple Inc. or Google LLC — and Smart Dispatch, not Apple or Google, is solely responsible for the driver applications and their content, maintenance, support, and any product, intellectual property, or regulatory claims relating to them; (b) your license to the iOS application is limited to use on Apple-branded devices that you own or control, as permitted by the Apple Media Services Terms and Conditions; (c) Apple has no obligation to furnish maintenance or support and, if the iOS application fails to conform to an applicable warranty, Apple’s sole obligation is to refund any purchase price paid to Apple, with all other warranty matters governed by Section 9; (d) you represent that you are not located in a country subject to a U.S. Government embargo or designated as “terrorist supporting” and are not on any U.S. Government list of prohibited or restricted parties; and (e) Apple and its subsidiaries are third-party beneficiaries of these Terms with respect to the iOS application and may enforce them against you. Use of the Android application is additionally subject to the Google Play Terms of Service.
“The driver apps come from the Apple and Google app stores, but your agreement is with us, not with Apple or Google. Apple gets a few standard protections required for iOS apps, including the right to enforce these terms for the iOS app.”
(a) You may not assign these Terms without our prior written consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of substantially all of our assets, with notice to you. (b) If any provision is held invalid, it will be modified to the minimum extent necessary and the remainder will continue in effect, except as provided in the class-waiver provision of Section 14. (c) These Terms, together with the Privacy Policy and any order form, are the entire agreement regarding the Services and supersede prior discussions, and no failure to enforce a provision waives it. (d) Notices to Smart Dispatch must be sent to support@smartdispatcher.io (legal and privacy) or hello@smartdispatcher.io (general); we may give you notice by email to your registered address or through the Services. (e) Where a provision of these Terms is limited or prohibited by the law of the jurisdiction in which a consumer resides, that provision applies to that consumer only to the fullest extent permitted by that jurisdiction’s law, and nothing in these Terms limits any non-waivable right or remedy under applicable consumer protection laws, including the New Jersey Consumer Fraud Act and the District of Columbia Consumer Protection Procedures Act. For New Jersey residents, we state specifically: Sections 9 (Disclaimers of Warranties) and 10 (Limitation of Liability) apply to New Jersey residents only as expressly stated in those Sections; the one-year claims period in Section 14 does not apply to New Jersey consumers or to claims under the New Jersey Consumer Fraud Act or any other statute with a longer non-waivable limitations period; and no other provision of these Terms is void, unenforceable, or inapplicable in New Jersey.
“Standard housekeeping: what counts as the whole agreement, how notices work, and what happens if a clause is struck down. If your state’s consumer laws override anything here, those laws win — and for New Jersey residents we spell out exactly which provisions are limited (the warranty, liability, and claims-deadline sections) and confirm that nothing else is unenforceable there.”
If you have questions regarding our legal terms or data compliance, please reach out to our legal support compliance team.